Write a case study in the style used here to illustrate the importance of communications in a project team. Assume that some team members work remotely and it is not possible to get the whole team together at short notice.

What will be an ideal response?


There are obviously a range of possible answers here. The following is one
possibility.
Alice is an experienced project manager working in a company developing
assistive technology products. Her project is going well but in the course of the
project, the personal circumstances of two team members changes.
1. Carol’s oldest child starts at school, which finishes at a different time from
the kindergarten of her youngest child. This makes her current working
arrangements very difficult so she asks if she can work from home most
days, spending only 1 day a week in the office.
2. Ed, the user interface designer, decides to relocate to a different part of the
country with his partner who has a new job there. He offers to resign but
Alice is keen to maintain the team so she offers him the opportunity to work
remotely.
Alice understands the importance of maintaining team communications and
conventional techniques such as daily face to face meetings are not impossible. She
therefore decides to use a range of technologies to facilitate communications in the
team:
(a) The team have a weekly skype conference early on Friday morning. This is
simply to catch up on news and work done. Team members who are
travelling on business as well as those working remotely are expected to
attend. More frequent skype and phone discussions between team members
are encouraged.
(b) She sets up a project blog and every team member, every day is expected to
write a short report (5/6 lines) about what they have done that day.
(c) A project Twitter account is set up for team members to pass snippets of
information to each other.
(d) Every 2 months, all team members have to attend a 1?2 day face to face
meeting where issues are discussed.
There are obviously many different possibilities here. What is most
important is that a range of communication possibilities are identified.
Communication should not just depend on a single channel.

Computer Science & Information Technology

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