The physicians in a physician-owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?
A. "Make sure the goals you set are measurable, so the employees can see their progress."
B. "Do not allow the employees to tell you what they think their goals should be."
C. "Make the goals so difficult that the employees will not be able to attain them."
D. "There is no need to evaluate progress after you set the goals."
E. "To avoid pressuring the employees, avoid specifying time frames for completion."
A. "Make sure the goals you set are measurable, so the employees can see their progress."
Goals should be measurable, so employees can see their progress. They should not be so difficult that they cannot be attained, and it is often a good idea to ask the employees to contribute ideas for the goals.
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