When a party is telling his or her story, as a mediator, you should do all the following except:
a. Remind the other party of the ground rules if he or she is not following them.
b. Ask open-ended questions.
c. Offer tentative proposals, and ask the party to respond to them.
d. Take notes in order to follow up later with questions.
c
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The fact that services are typically produced and consumed simultaneously is known as the ________ aspect of services
A) perishability B) intangibility C) heterogeneity D) inseparability E) variability
Even well-intentioned negotiators can make three common mistakes, one is failing to negotiate when they should. What are the other two common mistakes?
What will be an ideal response?
Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers. Which of the following techniques would LEAST improve the readability of the report?
a. Enumerated or bulleted lists b. Major and minor headings that are equally emphasized. c. Tables and graphs d. Short talking headings
False imprisonment occurs when a person restrains another intentionally and without justification
a. True b. False Indicate whether the statement is true or false