Activity analysis is one of the first stages in implementing activity-based cost management (ABCM). Which of the following steps in activity analysis is usually performed first?
A. Continuously improve the efficiency of all value-added activities and develop plans to eliminate or reduce nonvalue-added ones.
B. Classify all activities as value-added or nonvalue-added.
C. Chart, from start to finish, the activities used to complete the product or service.
D. Identify the process objectives that are defined by what the customer wants or expects from the process.
Answer: D
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