The nurse is using clarification with the client. Which best illustrates clarification?
A) CLIENT: "My life has been one frustration after another."
NURSE: "Your life has been full of frustrations?"
B) CLIENT: "I'm just a worthless old man, and no one cares about me!"
NURSE: "You say that as if you were very angry."
C) CLIENT: "It was really noisy here last night. It was like Grand Central Station."
NURSE: "You didn't get a very good night's sleep? What can we do to help you sleep better?"
D) CLIENT: "I was in the hospital 2 years ago and I swore I would never come here again."
NURSE: "You were dissatisfied with your stay?"
D
Feedback:
If the nurse tells the client what he or she heard, it helps the nurse to make sure it was what the client meant. Often the person adds more to the statement or clarifies the nurse's interpretation. CLIENT: "I was in the hospital 2 years ago and I swore I would never come here again." NURSE: "You were dissatisfied with your stay?" Reflection can be used in two ways. First, the nurse may echo the client's words, allowing the client to hear what he or she just said. In this way, the client can re-evaluate the words to determine if they expressed what he or she actually meant. CLIENT: "My life has been one frustration after another." NURSE: "Your life has been full of frustrations?" The second way to reflect is to point out the client's behavior or attitude that seems to be underlying his or her words. CLIENT: "I'm just a worthless old man, and no one cares about me!" NURSE: "You say that as if you were very angry." Use of paraphrasing helps the nurse to clarify the interpretation of the message by restating it in other words. CLIENT: "It was really noisy here last night. It was like Grand Central Station." NURSE: "You didn't get a very good night's sleep? What can we do to help you sleep better?"
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