A nurse is working with a patient and attempts to communicate effectively with him or her. Techniques the nurse can use to help communication include (select all that apply):
A.
Clarifying terms.
B.
Remaining silent.
C.
Asking open-ended questions.
D.
Offering false reassurance
E.
Discouraging the person from expressing feelings that are unacceptable.
ANS: A, B, C
Effective communication between the nurse and the patient includes approaches that give the patient opportunities to express himself or herself.
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