Which of the following is NOT a way to effectively greet patients and customers in a pharmacy setting?
A) Build trust and establish a personal relationship with your patients over time.
B) Refer customers to the pharmacist to address any questions outside your scope of practice.
C) Look at your customers attentively.
D) Give the patients your full attention, even if that means ignoring other patients who are in line.
D
You might also like to view...
The aortic sinus
A) is the first branch off the ascending aorta. B) gives rise to the right and left coronary arteries. C) contains oxygenated blood. D) All of the above
Most health insurance plans cover 100 percent of the cost of care patients receive.
Answer the following statement true (T) or false (F)
If the patient should contact the office after the account has been turned over for collection, the patient should be referred to the ________ agency.
A. legal B. insurance C. billing D. collection
To help prevent problems with home O2 therapy, you should have the patient or caregiver check all delivery equipment at least how often?
a. Once a day b. Once a week c. Every other day d. Once a month