Explain how documentation fits into a troubleshooting scenario.
What will be an ideal response?
It is vital that you document findings, actions, and outcomes of all support calls, for two reasons: First, you're creating a support database to serve as a knowledge base for future reference, enabling everyone on the support team to identify new problems as they arise and know how to deal with them quickly, without having to duplicate someone else's research efforts. Second, documentation enables you to track problem trends and anticipate future workloads, or even to identify a particular brand or model of an item, such as a printer or a NIC, that seems to be less reliable or that creates more work for you than others. Don't skip this step-it really is essential!
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?In _____ type animations, the appearance of text and objects already visible on the slide changes or the text or objects move in place.
A. ?Emphasis B. ?Exit C. ?Motion Paths D. ?Entrance
A ____ is one that represents only one of two states, true or false.
A. Boolean expression B. short-circuit evaluation C. trivial expression D. truth table
________ is the process of taking a single cell and dividing into multiple cells
A) Fragmenting B) Parting C) Parceling D) Splitting
Identify the letter of the choice that best matches the phrase or definition.
A. Breaks code into easily handled components. B. Used in older languages such as COBOL and FORTRAN. C. First generation programming languages, which used only 0s and 1s. D. Second generation programming languages, which used mnemonic symbols. E. Third generation programming languages that are easy to write, read, and understand.