Explain how documentation fits into a troubleshooting scenario.

What will be an ideal response?


It is vital that you document findings, actions, and outcomes of all support calls, for two reasons: First, you're creating a support database to serve as a knowledge base for future reference, enabling everyone on the support team to identify new problems as they arise and know how to deal with them quickly, without having to duplicate someone else's research efforts. Second, documentation enables you to track problem trends and anticipate future workloads, or even to identify a particular brand or model of an item, such as a printer or a NIC, that seems to be less reliable or that creates more work for you than others. Don't skip this step-it really is essential!
 

Computer Science & Information Technology

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A. Boolean expression B. short-circuit evaluation C. trivial expression D. truth table

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Identify the letter of the choice that best matches the phrase or definition.

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Computer Science & Information Technology