When an upset customer is engaged in recounting the technical difficulties concerning his/her experience he/she is also letting you know how they ________.

A) Will not pay
B) Will pay for the needed work
C) Feel and want you to understand
D) None of the above


C) Feel and want you to understand

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Who came up with the 80/20 principle?

A) Henry Ford B) J. M. Juran C) W. Edwards Deming D) Philip B. Crosby

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Which type of PLD uses several configurable logic gates, programmable interconnection points and memory flip-flops?

A) CPLD B) SPLD C) FSAG D) FPGA

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Numbered symbols used on the floor plan key specific items to charts known as:

A. lists B. charts C. tables D. schedules E. none of the above

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____ is a common form of inappropriate use of another person's work.

A. Citation B. Keywording C. Plagiarism D. Patenting

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