A service firm communicating exactly what the customer can expect and what will happen if the company does not deliver on its promises will eliminate the gap between ________
A) established quality standards and service delivery
B) established delivery standards and management perceptions
C) service quality standards and consumer expectations
D) consumer expectations and management perceptions
E) needed service and expected service
C
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Many countries around the world require a
a. statement of cash flows. b. cash reconciliation statement. c. statement of funds flow. d. statement of cash created. e. statement of cash receipts and disbursements.
The agreement framework signed after World War II that was the basis for an era in which tariffs and other trade barriers were significantly reduced in much of the world was called ______.
A. GATT B. NASA C. NAFTA D. WTO
Eric bought a new snowmobile from the North Pole Manufacturing Company. After buying the machine, Eric then modified the spark plugs and a few other things in order to soup it up. In February, just after a snowfall, Eric was driving the snowmobile when it tipped over, trapping him beneath it. His leg was severely burned when it lodged against one of the spark plugs. Eric now wants to sue North
Pole for strict liability in tort. Eric: A) will likely win the suit, because of the faulty design of the snowmobile. B) will likely lose the suit, because the machine has been altered since its manufacture. C) has assumed the risk of using the snowmobile. D) cannot sue the manufacturer, because horizontal privity is lacking.
Camille purchased a bond 5 years ago for $1,050. The bond paid $50 in annual interest and returned the $1,000 principal at the end of the fifth year. Camille used the interest payment to pay for college textbooks
A) Her internal rate of return was exactly than 5%. B) Her internal rate of return was greater than 5%. C) Her internal rate of return was less than 5%. D) Her internal rate of return cannot be determined.