It is best to view communication as a(n) __________ process.

The self-concept is extremely resistant to change

Indicate whether the statement is true or false

When you need to use abbreviations, you can use ______ to dictate how you want someone to pronounce something.

A. hyphens and spacing B. bold C. title case D. italics

Ethical conflicts among multinational corporations include issues such as:

a. the status of women and children. b. hiring practices, job descriptions and conditions for promotion. c. conditions and contracts for treatment of animals. d. all of the above

The theory that suggests that most of us become apprehensive because we don’t know how to plan or prepare effectively for a public presentation is____________.

a. the speech apprehension theory b. the communobiological theory c. the skill deficit theory d. structuration theory