Advances in technology:
A) have impacted the manufacturing sector only.
B) have had only a limited impact on services.
C) have failed to change the level of customer interaction with an organization.
D) have had a dramatic impact on customer interaction with services and with products.
E) have dramatically changed health care, but have not changed retailing.
D
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As the supervisor of a large and diverse group, Mike is aware that communication problems are bound to happen. When one employee said he "didn't care to" do a particular job, Mike at first thought he was refusing to do something-until he learned that for the employee, who grew up in the rural South, "I don't care to" meant "I don't mind." In his role as manager over this employee and many others who come from various cultural backgrounds, Mike's most important job as a communicator is to
A) invite the expression of all viewpoints, no matter how controversial, because conflict is good for an organization. B) let employees know that there is a right way and a wrong way to communicate, and they had better learn the right way if they want to succeed at their jobs. C) conduct seminars on communication, so that in time everyone will full understand what everyone else is saying in any situation. D) realize that he has been conditioned to communicate in a certain way, and that he is no more capable of changing that than he is of suddenly speaking a foreign language. E) encourage employees to let him know their real feelings and opinions, rather than simply assume that they agree (or disagree) with him.
According to the book, what are five characteristics of a well-written hypothesis?
What will be an ideal response?
Which of the following reasons contributes to the increase in the use of data-mining techniques in business?
a. The lack of methods to electronically track data b. The dearth of information to analyze and interpret c. The ability to electronically warehouse data d. The ability to manually analyze all the data
Market breadth is a ______ indicator.
A. sentiment B. flow of funds C. technical D. fundamental