Assuming proper expectations have been set, what are the three major sources of customer complaints?
What will be an ideal response?
Complaints normally arise when a company and its products do not live up to the customer's expectations. Assuming the proper expectations were set, customers can be disappointed for any of the following reasons: (1) the product performs poorly, (2) it is being used improperly, or (3) the terms of the sales contract were not met. Although salespeople usually cannot change the product or terms, they can affect these sources of complaints, minimizing them by setting proper expectations and ensuring proper use.
You might also like to view...
Major management issues in supply chain management include each of the following except
A) distribution network configuration. B) inventory control. C) supply contracts. D) social engineering.
How would you describe ability and motivation?
A. Behaviors B. Values C. Goals D. Attitudes E. Rewards
Which of the following is a characteristic that makes agile development a valid systems development process?
A) Team iteration and feedback are used for scheduling and tasking. B) Process scheduling is performed by the scrum master. C) Through iteration, team members decide when a project is complete. D) Once a phase of development is completed, it is not revisited.
What is the value that represents the between-group variation?
What will be an ideal response?