The patient asks, "What is an IVAC thermometer?" The nurse replies, "It is a heat-sensitive probe inserted into the sublingual area or rectal orifice. Heat transmission proceeds via an electrical system to a control center that interprets the temperature and displays it." This reply can be analyzed as
a. one-way communication.
b. active listening.
c. unnecessary use of jargon.
d. displaying sensitivity.
ANS: C
This explanation is unnecessarily scientific and uses nursing jargon when a simple answer would suffice. The communication described is two-way. Active listening involves responding therapeutically rather than in a confusing manner. The nurse's response displays insensitivity.
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