Intangibles, such as a sense of belonging, excitement, style, or warmth, are considered to be ________ of a store's image.

A. antecedent attributes
B. functional qualities
C. personality elements
D. psychological attributes
E. sociological qualities


Answer: D

Business

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Which of the following is not a good way to create a courteous, sincere tone?

A) Avoid expressions of disbelief. B) Avoid platitudes. C) Avoid exaggerating. D) Avoid obvious flattery. E) Avoid nondiscriminatory language.

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An inconsistency between experience and belief refers to:

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