Reengineering how a firm performs a business process
A. requires that a company have many strategic partnerships and alliances with outsiders.
B. is the most frequently used tool of total quality management (TQM).
C. is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group.
D. is typically cheaper and easier-to-do than using Six Sigma techniques to achieve the same cost savings.
E. is usually a company's most important "best practice" for achieving operating excellence.
Answer: C
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