Cody ordered his hamburger with tomato, lettuce, and onions at the drive-thru window. When he opened the bag, he saw that it also had pickles. So Cody parked his car, walked up to the window, and said, "What kind of idiots work here?
I specifically asked for NO pickles. Get me your manager." Cody's verbal behavior was
a. aggressive.
b. assertive.
c. rational.
d. responsive
A
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