In a design class diagram, navigation visibility is identified by ____
a. a solid arrow between the classes, pointing to the visible class
b. a solid arrow between the classes, initiating from the visible class
c. a dashed arrow between the classes, pointing to the visible class
d. a solid line between the classes
a
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The basis of the Gap model of Service Quality is the ________.
A. improvisation of the face-to-face time between customer and service provider, often called the moment of truth B. recognition of suitable techniques for resource management to achieve better service quality C. elimination of gap between an organization's and its employees' perceptions of the customer experience D. examination of the differences between the objectives of management and employees E. identification and measurement of differences in five key areas of the service delivery process
Effective management of flows can drive improvements in all of the following areas except?
a. Quality b. Increased warranty claims c. Lead time d. Capacity
A minor who buys a necessary is obligated to pay the
a. price stated in the agreement. b. reasonable value of the necessary. c. seller's cost. d. price demanded by the seller.
Gail lives near a fault line. She added an earthquake endorsement to her Homeowners 3 policy. All of the following statements about the endorsement are true EXCEPT
A) The deductible is expressed as a percentage of the coverage limit rather than as a dollar amount. B) The endorsement also covers landslides and volcanic eruptions. C) Aftershocks occurring within 72 hours of an earthquake are considered part of the same occurrence. D) The endorsement also covers flood losses.