All of the following help to identify a problem during the troubleshooting process EXCEPT:
A. identify symptoms
B. determine if anything has changed
C. determine next steps to resolve problem
D. question users
Answer: C
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a. creating a restore point b. backing up your system c. defragging the hard drive d. ensuring your virus protection software is updated
________ means that all forms created within an organization will have a uniform appearance; the data will always be organized in the same manner
Fill in the blank(s) with correct word
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Indicate whether the statement is true or false.