Suppose that you belong to an organization in which an average of only 8 out of 12 people attend meetings on a regular basis. Which of the following ideas best illustrates the way of overcoming a mental set when solving this problem of low attendance?
a. Try to think of all the previous techniques the group has used, and vote to decide which technique to use this time.
b. Encourage everyone to try to figure out a new way to solve the problem, avoiding the solutions that the group members had previously tried.
c. Emphasize the importance of functional fixedness when trying to solve the problem.
d. Use the hill-climbing heuristic to make sure that the group members choose the most direct route, each time they make a decision.
Ans: b
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