An employee's performance has been worse than expected. Which comment would be a barrier to an effective performance evaluation?
1. "Your documentation is really very good."
2. "I see that you are very emotional right now. Maybe it would be better to reschedule this interview."
3. "Are you telling me that my management style is not effective?"
4. "I would like to recommend that you seek assistance from the Employee Assistance Program."
3
Explanation: 1. It would be effective to begin with some positive feedback, if possible.
2. It would be appropriate to reschedule the interview if the employee cannot control personal emotions.
3. The interviewer should not become defensive, but should stay on the subject of performance and expectations.
4. The supervisor may recommend that the employee seek assistance from the EAP for emotional problems or substance abuse problems.
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