The best alternative to a negotiated agreement (BATNA) is part of the ________ step of negotiation.
A. preparation
B. information-exchanging
C. deal-making
D. goal-setting
E. bargaining
Answer: A
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Which of the following statements about a just-in-time operating environment is true?
a. Simplicity and quality are good, but inventories and nonvalue-adding activities are not. b. Inventories are necessary to support the production function. c. Just-in-time is based on push-through production concepts. d. Just-in-time is based on the scientific management principles established by F.W. Taylor.
Which of the following steps in the modeling process described by social learning theory deals with the fact that observed information must be stored for access in the future?
A. attention B. retention C. reproduction D. motivation
Adding an Internet sales channel to an existing distribution channel may result in:
a. reduction in cost efficiency b. gray market activity c. boost in morale as different channels come together to serve a new customer segment d. loss of competitive advantage e. conflict as multiple channels pursue the same customers
Which of the following statements is true of battery?
A) Battery refers to intentional infliction of emotional distress. B) Assault and battery often occur together. C) Actual physical contact is not necessary for a tort to be termed as battery. D) Indirect physical contact between the victim and the perpetrator is not battery.