Mystery shoppers give importance to all of the following aspects except
A. the knowledge of the sales associate about merchandise he or she was selling.
B. the attitude of the sales associate toward the shopper.
C. the responsiveness of the sales associate to the shopper's complaints.
D. the manner in which merchandise was displayed in the store.
E. the price of the merchandise offered at the store.
Answer: E
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A major criticism of the FIFO method is that it magnifies the effects of the business cycle on business income
Indicate whether the statement is true or false
Profit margin equals
a. income divided by sales. b. incomes divided by average inventory. c. income divided by average assets. d. income divided by average stockholder's equity.
The traditional compensation package provides
a. fixed monthly or weekly salaries plus performance bonuses. b. the same salary structure for all groups of employees. c. no incentive for non-top management to improve performance. d. no need to include incentive compensation.
When a company has visionary leaders who are out to make the world a better place and who are willing to lose money in the short term to seize gains later, they could be categorized as which level?
A. stage 2: engaged B. stage 3: innovative C. stage 4: integrated D. stage 5: transformative