Identify and briefly describe the five commonly traded organizational currencies.
Fill in the blank(s) with the appropriate word(s).
Answer will vary
(1) Task-related-the ability to contribute to others accomplishing their work; (2) Position-related-the ability to enhance others' positions within their organization; (3) Inspiration-related-the ability to enhance people's desire to make a difference and add meaning to their lives; (4) Relationship-related-the ability to form relationships that transcend normal professional boundaries and extend into friendship; (5) Personal-related-the extent to which one can help others feel a sense of importance and personal worth.
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Customers interact with employees at?
a. Customer engagement points b. Customer contact points c. Customer reflection points d. Customer connection points
Which sentence is expressed correctly??
A) ?Bill Gates said: "Your most unhappy customers are your greatest source of learning." B) ?Bill Gates said; "Your most unhappy customers are your greatest source of learning." C) Bill Gates said, "Your most unhappy customers are your greatest source of learning."
Alejandro works in a warehouse. His job is to assemble store displays and refurbish goods that have been returned by customers. What warehouse function is Alejandro responsible for?
A. movement B. put-away C. picking D. production E. logistics
Which choice best describes level scheduling?
A) Daily production is variable from period to period. B) Subcontracting, hiring, and layoffs manipulate supply. C) Price points are calculated to match demand to capacity. D) Inventory goes up or down to buffer the difference between demand and production. E) Overtime is used to handle seasonal demand fluctuations.