A delivery gap is the difference between the firm's service standards and the actual service it provides to customers.
Answer the following statement true (T) or false (F)
True
The delivery gap is the difference between the firm's service standards and the actual service it provides to customers. This gap can be closed by getting employees to meet or exceed service standards when the service is being delivered by empowering service providers, providing support and incentives, and using technology where appropriate.
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A partnership is a:
A. limited association in which parties sign a contract expressing their intent to form the partnership. B. consensual association that requires the property used in the business be owned by it. C. voluntary and consensual association involving two or more persons. D. voluntary association formed by an express agreement.
Which of these is considered an organizational information-seeking strategy?
a. research b. socialization c. disguising conversations d. spying
Substantive unconscionability involves scrutiny by the court for "bargaining naughtiness."
a. True b. False Indicate whether the statement is true or false
Medico Inc enters into a contract to sell medical supplies to New Hospital Corporation, which sells some of the items to Physicians Clinic, which later sells them to Oscar, a patient and consumer. Article 2 of the UCC applies to the sales transactions betwee A) all buyers and sellers
B) Medico and New Hospital only. C) New Hospital and Physicians Clinic only. D) Physicians Clinic and Oscar only.