When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider:
A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4
Answer: C
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Refer to Table 11.4. Comparing the franc's forward rates against the franc's spot rate, the exchange market's consensus is that over the period of a forward contract, the franc's spot rate will
a. depreciate against the dollar. b. appreciate against the dollar. c. remain constant against the dollar. d. remain constant against the euro.
Which of the following events would be classified as an investing activity on a statement of cash flows?
A) the payment of interest on a loan B) the receipt of cash dividends on an available-for-sale investment C) the issuance of common stock D) the sale of an office building at its book value
The macroenvironment consists of the factors close to the company that affect its ability to serve its customers, such as suppliers, customer markets, competitors, and publics
Indicate whether the statement is true or false
As a line manager, Peter is often one of the first people to see a problem with the organization’s manufacturing processes caused by lack of employee skill. Resolving the problem is a part of the ________ responsibilities of line management.
A. legal considerations B. labor cost controls C. leadership and motivation D. training and development E. safety and security of employees