Credit card companies maintain staffs of professionals whose primary responsibility is to monitor the activity on cardholders' accounts to spot potential fraudulent purchases or stolen cards. These staffs are employed to prevent which of the following?
A. Consumer purchase complaints
B. Consumer misbehavior
C. Consumer misinformation
D. Consumer purchase remorse
E. Consumer purchase excess
Answer: B
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According to strategy expert Richard D'Aveni, the actions taken by Swatch in the global watch industry illustrate hypercompetitive dynamic maneuvering in which arena?
A) cost/quality B) timing and know-how C) entry barriers D) deep pockets E) Olympics
Which one of the following was NOT discussed as a way to create a culture of honesty and integrity?
a. Offer rewards for honest behavior b. Communicate expectations throughout the organization c. Hire the right kinds of employees d. Create a positive work environment
When creating a balanced scorecard, the following guidelines should be followed in choosing performance measures except:
a. There should not be too many performance measures. b. There should be more financial measures than any of the other categories. c. The measures should be consistent with company strategy. d. Employees should be able to understand and have control over the performance measures on which they are evaluated.
Selecting surrogate variables works well if one factor loading for a variable is clearly higher than all other factor loadings
Indicate whether the statement is true or false