A building supply company has many high-volume customers and many low-volume customers. A CRM system would be LEAST likely to help the company management decide to use which of the following methods for communicating with low-volume customers?
A) Every November, send each customer a new calendar that has the phone number of the building supply company printed on the cover.
B) Once or twice a year, mail a new product catalog to each customer.
C) Every few months, have a customer service representative from the building supply company call each customer.
D) Have a sales representative make a personal one-on-one appointment with every low-volume customer at least twice a month.
E) Give each low-volume customer the company Web address to check building supply products sold by the company.
D
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A. 87 days. B. 12 days. C. 51 days. D. 47 days. E. 42 days.
By definition, the money market involves the buying and selling of ________
A) stocks and bonds B) short-term securities C) all financial instruments except derivatives D) secured premium notes
Which of the following is not a measure of variability?
a. The range b. The 50th percentile c. The standard deviation d. The interquartile range
_____ analysis looks at financial statements and ratios over time.
a. Horizontal b. Inventory c. Vertical d. Specific efficiency ratio