Describe the format for writing a message to deny a claim
The inductive approach is helpful in communicating disappointing news to customers. Presenting the explanation for the refusal first leads customers through the reasoning behind the decision and helps them understand the claim is unjustified by the time the refusal is presented. Tone is especially important when denying claims. Present the reasons objectively and positively without casting blame or judgment on the customer for the problem. Avoid lecturing a customer on the actions he or she should have taken to have avoided the problem. Finally, close the message with resale or sales promotional material that indicates you expect future business. Although disappointed with your decision, customers continue doing business with companies who make fair, objective decisions and communicate the reasons for those decisions in a positive, respectful manner.
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Companies good at launching new products often have ________ culture that encourages risk-taking and the open exchange of ideas
A) an entrepreneurial B) a centralized C) a bureaucratic D) a mechanistic
In general, costs incurred in the factory those do not qualify as either direct material or direct labor are called:
A) manufacturing costs. B) manufacturing overhead. C) nonmanufacturing costs. D) selling and administrative costs.
Lasch Corporation has provided the following financial data from its balance sheet and income statement: Year 2Year 1Total assets$1,333,000 $1,320,000 Accounts payable$158,000 $160,000 Accrued liabilities$43,000 $40,000 Notes payable, short term$47,000 $50,000 Bonds payable$250,000 $250,000 Total liabilities$498,000 $500,000 Total stockholders' equity$835,000 $820,000 Income StatementFor the Year Ended December 31, Year 2Sales (all on account)$1,250,000 Cost of goods sold 840,000 Gross margin 410,000 Operating expenses 366,286 Net operating income 43,714 Interest expense 18,000 Net income before taxes 25,714 Income taxes (30%) 7,714 Net income$18,000 The company's times interest earned ratio for Year 2 is closest to:
A. 1.43 B. 1.00 C. 3.47 D. 2.43
At the end of July, NWC wishes to have no recruits or apprentices but at least 140 full-time workers. Formulate and solve a linear program for NWC to accomplish this at minimum total cost.
National Wing Company (NWC) is gearing up for the new B-48 contract. Currently, NWC has 100 equally qualified workers. Over the next three months, NWC has made the following commitments for wing production:
Each worker can either be placed in production or train new recruits. A new recruit can be trained to be an apprentice in one month. The next month, he, himself, becomes a qualified worker (after two months from the start of training). Each trainer can train two recruits. The production rate and salary per employee are estimated below.
