It did not take Zakiyah long to realize that everyone at her new company takes longer than the prescribed one hour for lunch. Zakiyah now takes longer than an hour for her lunch break like everyone else. In this instance, "a longer lunch" is an example of a group __________.

A. norm
B. goal
C. rule
D. ideal


Answer: A

Communication & Mass Media

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Which statement is an example of polarization?

a. “I don’t care how old you are. I’m your father, and you listen to me.” b. “Changing the team mascot is a sacrilege to the history of the team.” c. “Ugh, I ate way too much Halloween candy. I feel so fat today.” d. “I can’t stand that guy. He’s selfish and never thinks of anyone else.”

Communication & Mass Media

In public speaking settings, much information is lost. What should be the main reason for this problem?

A. Distracting noises B. Loud noise C. Variation in the pitch D. None of the above

Communication & Mass Media

One important aspect of emotional intelligence is that it enables us to ___________

a. alter the emotions of others b. distinguish between relevant and irrelevant emotions c. identify the stages of emotional arousal d. replace verbal messages with nonverbal ones

Communication & Mass Media

Which of the following sections does not belong on a résumé?

A) Introductory information B) Career objective C) Educational training D) Hobbies E) Work experiences

Communication & Mass Media