List three categories of common persuasive business messages
What will be an ideal response?
Answer: Most persuasive business messages fall into one of three categories: (1) persuasive requests for action, (2) persuasive presentation of ideas, and (3) persuasive claims and requests for adjustment.
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Excluding important negative information about a candidate in a recommendation letter
A) is expected—otherwise no one would be able to get a good job. B) has led some employers to sue after hiring the candidate and discovering problems. C) is the only way to prevent the candidate from suing you. D) is okay, as long as you explain to the candidate that you are doing it. E) is okay—as long as you add a release from liability clause to the letter.
When you must deliver bad news to one person or a small group, you should usually A) send an anonymous letter
B) address the issue in a department meeting. C) deliver the message in person. D) wait at least one week so that you can formulate your thoughts.
A bill of materials indicates:
a) what materials are needed to be ordered for the month. b) what materials the production department needs on the factory floor at that specific moment in time. c) what materials are needed to complete the job. d) what materials are needed for the entire year.
Anna has a contract to perform accounting services for Intercend Corporation. She breaches her contract in a nonmaterial way. Which of the following is correct with respect to Anna's liability?
a. Anna is not entitled to any compensation for her services. b. Anna does not have liability to third party intended beneficiaries. c. Anna is entitled to the contractually agreed upon fee less any damages or loss her breach has caused her clients. d. Anna will get full compensation only after she corrects the breach.