You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.
 
What is the first step you should take in resolving this issue?

A. Disable all startup processes and services.
B. Research the error message on the web.
C. Boot into Safe Mode with Networking.
D. Call the customer and ask him to describe the error message.


Answer: B

Computer Science & Information Technology

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You can configure Outlook to add ____________________ to your email messages automatically.

Fill in the blank(s) with the appropriate word(s).

Computer Science & Information Technology

Match each of the following programs to its purpose:

I. Adobe Dreamweaver II. QuarkXPress III. Adobe Photoshop Elements IV. Angel V. Microsoft Movie Maker A. image-editing software B. web page-authoring software C. digital video-editing software D. desktop publishing software E. course management software

Computer Science & Information Technology

When you have more than one layer in an InDesign document, the Shuffle commands (Send to Back, Bring to Front, Send Backward, and Bring Forward) are applied only to the items on the currently active layer in the Layers panel.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

You can upload a presentation before you create an account on SlideShare.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology