The customer relationship management (CRM) technique that focuses on thanking customers for their business to a company exemplifies the trend of__________
Fill in the blanks with correct word.
ANSWER: loyalty
The customer relationship management (CRM) technique of loyalty focuses on finding a firm's best customers, rewarding them for their loyalty, and thanking them for their business. Consumers will be loyal only to those companies and brands that have earned their loyalty and reinforced it at every purchase occasion.
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How should reference checking for a managerial position differ from a nonmanagerial position?
a. It should include the candidate’s former subordinates. b. It is not necessary for managerial positions. c. It should include in-person interviews. d. It should not be limited to a candidate’s listed references on their resume.
Which assessment tool listed below is used to determine an organization’s success in accomplishing its mission?
A. outcomes B. financial ratios C. peer evaluation D. cost–benefit analysis
Most countries base their industrial relations system on the perspective that:
A. Worker rights should be valued over employer rights. B. Employer rights should be valued over worker rights. C. There should be balance between worker and employer rights. D. Consumer rights should be valued over worker rights.
Global teams are characterized by all of the following except
A. their extensive use of face-to-face interaction. B. their geographic dispersion. C. their high levels of diversity. D. their differing member contexts. E. their virtuality and use of many media.