The number of federal administrative agencies grew substantially in the time between
the Great Depression and World War II.
a. True
b. False
a
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________ are customers who go from one store to another, buying only items that are on special.
A. Whistleblowers B. Early adapters C. Cherry pickers D. Laggards E. Innovators
Women occupy what approximate percentage of all management and professional positions in American organizations?
A. 10% B. 25% C. 50% D. 70%
ABC operates a factory in the United Kingdom. Because the company’s existing factory doesn’t have the capacity to meet the future demands, it is considering various options. Consider the payoff matrix that shows the payoff for each combination of decision and state of nature. Determine the best alternative, given that the demand will be high.
a. Expand current facility
b. Build small factory
c. Build large factory
d. Determine a new alternative
When Theo complained out loud that the hotel restaurant did not serve breakfast late enough in the morning, a hotel worker overheard him and went to the kitchen. When the hotel worker returned, he presented Theo with a plate of sweet rolls, a cup of coffee and the hotel's apology for having to close down the breakfast service early. Which service recovery strategy is being used in this example?
A. Respond quickly B. Treat customers proactively C. Learn from lost customers D. Use procedural fairness E. Make the service fail safe