In order to satisfy customers, companies offer customer services such as warranties, credit, speedy delivery, and gift wrapping.
Answer the following statement true (T) or false (F)
True
Customer service refers to the activities and programs the seller provides to make the relationship satisfying for the customer. Warranties, credit, speedy delivery, invoices, financial statements, computer-to-computer ordering, parking, gift wrapping, and having items in stock are services designed to satisfy customers.
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Which of the following refers to the homework part of the new product development process?
A) implementing a good project prioritization process B) keeping a strong market orientation throughout the new product development process C) spending time on up-front activities before the product is launched D) high-quality execution of the steps of the process
Speakers use descriptions for all of the following EXCEPT
a. to produce fresh and striking word pictures. b. to provoke sensory reactions. c. to clarify the unfamiliar for their receivers. d. to create greater message vividness.
A firm produces three products in a repetitive process facility. Product A sells for $60; its variable costs are $20. Product B sells for $200; its variable costs are $80. Product C sells for $25; its variable costs are $15
The firm has annual fixed costs of $320,000. Last year, the firm sold 1000 units of A, 2000 units of B, and 10,000 units of C. Calculate the break-even point of the firm. The firm has some idle capacity at these volumes, and chooses to cut the selling price of A from $60 to $45, believing that its sales volume will rise from 1000 units to 2500 units. What is the revised break-even point?
Emir Company purchased equipment that cost $110,000 cash on January 1, Year 1. The equipment had an expected useful life of six years and an estimated salvage value of $8,000. Emir depreciates its assets under the straight-line method. What are the amounts of depreciation expense during Year 3 and the accumulated depreciation at December 31, Year 3, respectively?
A. $17,000 and $68,000 B. $17,000 and $17,000 C. $68,000 and $17,000 D. $17,000 and $51,000