The ________ is the interaction between the customer and the service provider.
A. transaction point
B. servicescape
C. disintermediation
D. service encounter
E. supply-demand exchange
Answer: D
You might also like to view...
Janine buys swimwear for a chain of apparel stores. At a recent trade show, she took the opportunity to meet with a few vendors. During a meeting with the vendor that she normally purchased from each season, he proposed a weekend in the Cayman Islands to view the swimwear that European tourists were wearing. Janine knows that it would be beneficial to see what European tourists are wearing and then translate what she is seeing into her assortment for her target customers. Before continuing her discussions with the vendor, what should she do?
A. She should check to see if there might be a better place than the Cayman Islands to scope out swimwear trends. B. She should look at her budget to see how much product she would be able to purchase from this vendor this season. C. She should ensure that all her work is completed before she leaves for an extended weekend. D. She must inform her divisional merchandise manager of the proposal. E. She should see what other vendors might be offering.
When you use XL Data Analyst to test a hypothesis for a percentage, the output:
A) indicates whether the hypothesis is Supported or Not Supported B) includes information allowing you to test both non-directional as well as directional hypotheses C) includes classical t values D) includes classical z values E) all of the above
A blueprint usually lists the headings that are coming up
a. true b. false
All of the following are deontological frameworks except
a. Ethical egoism b. Existentialism c. Contractarianism d. Kant’s Ethics