A patient's family member tells the nurse that she is afraid of hurting the patient when giving the eardrops since she hasn't seen it done. Which action should the nurse take first?
a. Observe caregiver administration of ear-drops.
b. Provide a demonstration of eardrop instil-lation.
c. State that eardrop instillations do not in-jure ears.
d. Agree that instillation of eardrops is chal-lenging.
B
The nurse needs to demonstrate the procedure with a clear explanation based on what the family member is stating. An opportunity for a return demonstration must be provided, with the nurse supporting the family member and coaching as needed. The risk for patient injury is low for ear-drops, but it exists. Instilling eardrops is a simple skill; however, when the caregiver expresses concern about medication administration, the duty the nurse owes to the patient is to provide en-couragement and teaching to prevent patient injury.
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