Which of the following is a reason why it can be difficult to get to the bottom of an issue?
A. Issues are emotionally charged.
B. Listening carefully will make what other people are saying clear.
C. Sometimes the parties involved are uncertain about what the problem really is.
D. A clearly defined scope of practice may be missing.
ANS: C
A. This is incorrect. Not all issues are emotionally charged, and when they are not the participants are better able to give a direct answer.
B. This is incorrect. It can be time consuming to get to the bottom of a problem because people may be vague about their real concerns.
C. This is correct. The individuals involved may genuinely be uncertain about what the problem really is.
D. This is incorrect. When scope of practice is not clearly defined, issues can be difficult to resolve.
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