Face-saving serves the purpose of which of the following?
A. the initiation of anger
B. creating a surprise
C. adding to disgust
D. the preservation of dignity
D. the preservation of dignity
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Pay grades allow precise matching of pay for individual jobs to market rates and an organization's job structure.
Answer the following statement true (T) or false (F)
Which of the following type of quality costs are incurred for repairs made under warranty, the replacement of defective parts, and product recalls?
a. External failure costs b. Internal failure costs c. Prevention costs d. Appraisal costs
Which of the following is NOT true regarding the Malcolm Baldrige National Quality Award?
a. is now known as the Baldrige Performance Excellence Program b. recognizes companies (e.g., Apple) for producing excellent products (e.g., iPhone) c. can be awarded to hospitals (i.e., it does not apply only to manufacturing organizations) d. was named after the U.S. Senator for Quality
Flickczar, a film production company in the United States, sells the distribution rights of a film to its distributors in underserved areas at rock-bottom prices, while it sells the rights of the same film to distributors in other areas at normal prices. In the context of business behavior, Flickczar's business practice is _____.
A. legal and ethical B. illegal and unethical C. legal but unethical D. illegal but ethical