A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty
The dealership should be ESPECIALLY concerned with which determinants of service quality?
A) communication, courtesy, and credibility
B) competence, courtesy, and security
C) competence, responsiveness, and reliability
D) communication, responsiveness, and reliability
E) understanding/knowing customer, responsiveness, and reliability
A
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The remedies of damages and rescission are available for:
a. material fraudulent misrepresentation. b. negligent misrepresentation. c. innocent misrepresentation d. All of these.
Overreliance on goal setting can result in this
A) too much attention to long-term priorities B) not enough attention to short-term priorities C) too much attention to short-term priorities D) not enough attention to both long- and short-term priorities
The dominant estate is the one holding the easement
Indicate whether the statement is true or false
Anything external to an organization's boundaries is considered to be:
A) of little importance. B) an environment. C) an enterprise resource system. D) an associative entity.