As suggested in chapter eight of your textbook, the pastoral origins of culture is reflected in metaphors such as _______________.
a. The manager tends to his employees like a farmer tends to a crop to be cultivated
b. The manager milks his employees like a farmer milks his cows
c. The manager tends to his employees like a shepherd tends to his sheep
d. Both a and c
d. Both a and c
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The customer service representatives at a call center have been asked to handle each call in not more than five minutes. At the same time, they have been asked to answer all customer queries in detail and provide appropriate solutions
What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
Linkage between two parties' goals defines an issue to be settled and is often the source of conflict.
Answer the following statement true (T) or false (F)
________ are acts, efforts, or performances exchanged from producer to user without ownership rights
A) Tangibles B) Services C) Ideas D) Brand extensions E) Licenses
During Year 3, Carrington Company made the following expenditures relating to plant machinery and equipment: • Continuing, frequent, and low cost repairs $46,000 • Special long-term protection devices were attached to ten machines 11,000 • A broken gear on a machine was replaced 5,000 How much should be charged to repairs and maintenance in Year 3?
a. $46,000 b. $51,000 c. $57,000 d. $41,000 e. none of the above