Which of the following elements in the Harvard Negotiation Project's principled negotiation process asks a group to seek fair standards for resolving a conflict or choosing an option?
a. people
b. interests
c. options
d. criteria
e. goals
Answer: d. criteria
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The "spotlight effect" refers to ____
A) people paying no attention to your speech
B) being nervous because you are illuminated by a spotlight
C) thinking the audience is observing you more carefully than they really are
D) focusing too much on one aspect of your speech
The founders of Ongole Inc wish to make their organization flexible by hiring employees who possess several skills and are willing to learn and adapt to new technologies
In addition, they want to swap the culture of mass production with that of market niches. Which school of organizational thought best explains the thought process of Ongole Inc's founders? a) Postmodern perspective b) Critical theory c) Scientific management theory d) Human behavior perspective
Littlejohn and Jabusch believed competency arises out of
a. Process understanding. b. Interpersonal sensitivity. c. Communication skills. d. Ethical responsibility. e. All of these.
Jamal considered three potential speech topics: Rock & Roll from its Birth to the Present, The Influence of British Rock on American Rock, or The Work of the Beatles. Which criterion should he use to select the best topic?
A. clarity B. appropriateness for written delivery C. self-interest D. appropriateness of scope