Which of the following is an incorrect match of customer service performance measure type and measure?
a. Transaction measure ? Percentage of orders expedited
b. Pre-transaction measures ? Hours of training completed
c. Pre-transaction measures ? Number of customer service improvements implemented
d. Post-transaction measures ? Number of deliveries made
d. Post-transaction measures ? Number of deliveries made
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The ability to pay bills when due and to meet unexpected needs for cash most closely describes
a. cash flow adequacy. b. long-term solvency. c. liquidity. d. profitability.
When developing a social media strategy, what is the first issue that needs to be determined?
A) What are the goals when using social media? B) What is the cost of developing social media sites? C) What type of social media strategy should be in place? D) How will employees interact with social media? E) What social media sites should be utilized?
Who pays the freight costs when the terms are FOB shipping point?
A) the ultimate customer B) the buyer C) the seller D) either the seller or the buyer
Which of the following acts was passed in 1970 and is the most comprehensive law regarding worker safety?
A. The Health and Safety at Work Act B. The Occupational Safety and Health Act C. The Industrial Safety and Health Act D. The Workplace Safety and Health Act