Answer the following statements true (T) or false (F)
1. An example of external failure costs is the cost of handling product warranties.
2. Activities to fix price are included in calculating the cost of quality.
3. Edwards Deming taught statistical quality control methods to the Japanese after World War II.
4. The Union of Japanese Scientists and Engineers instituted the Deming Prize.
5. Quality inspectors work for free is true regarding the phrase quality is free.
1. True
2. False
3. True
4. True
5. False
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A customer-performance scorecard tracks the satisfaction of various constituencies who have a critical interest in and impact on the company's performance: employees, suppliers, banks, distributors, retailers and stockholders
Indicate whether the statement is true or false
All of the factors listed below favor the use of probability sampling except (Table 11.5 in the text) ________
A) nonsampling errors are likely to be an important factor B) the nature of the research is conclusive C) the population is heterogeneous with respect to variables of interest D) highly accurate estimates of population characteristics are required
Which of the following statement is applicable to demand management activities in finance?
A. influences capital investments B. impacts new product introductions C. influences supply chain design D. determines employee head count and overtime for current workers
A(n) ________ is a contract a principal and agent enter into that says the principal cannot employ another agent other than the one stated
A) exclusive principal contract B) exclusive agency contract C) ratified contract D) apparent agency contract