Constructing messages saying no to emotionally involved receivers is a challenging communication task. Which of the following is the best advice for this task?
A) Use the refusal-before-reason pattern to present the information artfully.
B) Place blame where blame is due, including on the customer if he or she is responsible.
C) Avoid offering resale information because it may weaken customer confidence.
D) Use neutral, objective language to explain the reason the claim is refused.
D
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All of the following are components of audit risk except
a. control risk b. legal risk c. detection risk d. inherent risk
In step four of the performance appraisal process, the common practice is to have a ______ performance review once or twice a year.
A. formal B. stressful C. weekday D. secretive E. negative
Laura intends to file a Title VII lawsuit against her employer. Which of the following is true?
a. Laura is required to first submit her claim to the Equal Employment Opportunity Commission. b. Laura must first submit her claim to a state civil rights commission before she may proceed with her lawsuit. c. If the EEOC determines Laura has no case against her employer, she may not file a lawsuit. d. Laura may initiate a lawsuit or file with the EEOC as she so elects.
Clarissa is a market research analyst for a global consulting firm. She will be traveling to London next month to present her research to a meeting of company executives from around the world. This presentation could be instrumental in the company's decision of whether she should be promoted at the end of this year. Clarissa has been thinking about the trip, which will be the first time she has been out of the country. She has decided to retire the old college luggage for a more professional-looking version and has begun to evaluate various brands. Clarissa is most likely facing _____ for this particular purchase.
A. enduring involvement B. perceptual involvement C. internal retention D. situational involvement E. selective retention