Which of the following is a guideline for making a call requesting payment from a patient?
A. Pose as a government official to convince the patient to pay
B. Tell other people in the office about it and ask for suggestions
C. Call the patient after 8 a.m. or before 9 p.m.
D. Refuse to talk to anyone except the patient, not even the patient's attorney
E. Threaten to turn the account over to a collection agency, even if you do not plan to do so
Answer: C
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