While she has no authority to finalize a solution, Betty listens to employee complaints and attempts to resolve them by mediating between the employees and their supervisors. Betty is an ombudsman.
Answer the following statement true (T) or false (F)
True
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Because managers are expected to treat followers uniformly and consistently, while considering individual needs and making exceptions where necessary, leaders need to use ______.
a. situational control b. individual control c. variable control d. constant control
Which of the following describes Patrick Lencioni’s opinion about team conflict?
a. Conflict happens, and it is best to let people vent. b. Some dysfunction is part of being a team. c. Commitment is not possible without conflict. d. People who disagree with one another make the best teams.
Which of the following is NOT a business product classification?
A. professional services B. installations C. supplies D. accessories E. specialty items
Café Espresso is a coffee shop subject to the laws of Illinois. In Illinois, the highest-ranking (superior) law is
A) a case decided by the Illinois Supreme Court. B) a rule created by a Illinois state administrative agency. C) ?a provision in the Illinois constitution. D) a statute enacted by the Illinois legislature.