Customers have a defined ________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.
A. voice-of-customer quotient
B. zone of tolerance
C. tangibles gap
D. empowerment standard
E. quality gap
Answer: B
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Match the following terms and descriptions.
1. Government regulation Workplace rules are established when firms compete for employees while individual compete for jobs 2. Independent employee representation Workplace rules are established by managers, sometimes in consultation with employees 3. Human resource management Workplace rules are established by employees or their representatives through democratic procedures 4. Worker control Employers and employees jointly determine workplace rules 5. Competitive labor markets Workplace rules are established by legislatures through statutes
Trainees in the photography department of Atafiger, a daily newspaper, who receive above average performance ratings are eligible to apply for the position of corporate photographer in the company. In the context of human resource (HR) planning, this scenario best illustrates _____.
A. management development B. internal recruitment C. employee separation D. employee selection
The Office of Compliance initially attempts to resolve the complaint through:? A) ?litigation
B) ?arbitration. C) ?counseling and mediation. D) ?specific performance of contract.
In Old Island Fumigation v. Barbee, a fumigation company sprayed two condominiums. Some of the fumes leaked, without Old Island's knowledge, into a third, unprotected condominium. In this case Old Island:
a. was not liable because adequate warnings had been given b. was contributorily negligent c. was subject to comparative negligence d. was not liable; the owners of the buildings were e. none of the other choices