The internal processes at Southwest Airlines are highly efficient, giving it a competitive advantage over other airlines. Southwest has a very efficient maintenance process and also has a very simple process of booking passengers. Because of these efficiencies, the company is able to offer customers an appealing mileage-driven pricing structure while also increasing the airline's profit margin. In this scenario, Southwest's competitive advantage is based on ________.
A. value ratio
B. price perception
C. cost leadership
D. quality
E. service
Answer: C
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A. proximate cause B. assumption of the risk C. res ipsa loquitur D. Good Samaritan law
Just-in-time (JIT) inventory systems
a. result in a greater number of suppliers for each production process. b. focus on a "push" type of production system. c. can only be used with automated production processes. d. result in inventories being either greatly reduced or eliminated.
The moment of ________ refers to a situation when customer expectations are not met
A) dismay B) magic C) truth D) reality E) misery
List the five basic components of accounting information systems and give an example of each.
What will be an ideal response?