In this situation, what is the most appropriate action for the MA to take?
Action One:
Tamara should reassure the patient and call for help.
Action Two :
Tamara should put on protective gear so that she can start to contain the potentially infectious material.
Action One:
Tamara should reassure the patient and call for help.
FOR THE PATIENT
The patient was diagnosed with a peptic ulcer and treated with medications. The patient was extremely pleased with the practice staff’s handling of his emergency, and he recommended the practice highly at every opportunity.
FOR THE PRACTICE
The practice gained several additional patients as a result of the patient’s strong recommendation.
FOR THE EMPLOYEE
The MA was commended for her outstanding handling of the emergency situation. This commendation proved especially valuable to the MA during her next performance review.
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